Position: IT Support Technician
Location: Aichi, Ichinomiya
Work Description
Responsible for providing technical computer assistance and customer support on-site and by phone. This includes technical problem recognition, research, isolation, resolution, and follow-up. Requires experience and understanding of computing systems and networking applications. Typically involves the use of a problem management database, incident tracking system and system monitoring tools. Only problems of a complex nature are escalated for resolution. Assist with Windows/Linux systems administration and web application development projects (optional).
Essential duties
Provides telephone based, email and on-site computer support. Provides assistance to end-users related to computer and or networking problems, and services. Identifies and analyzes all software, hardware, and network-related issues, recommends solutions and assists users with resolution. Escalates problems of a complex nature as needed. Responds to emergency calls and routine calls. Analyzes problems to determine if a technician site visit is required. Creates work orders and follows up on technician visits to ensure resolution. Documents all reported problems. Evaluates user applications and operating systems to allow for maintenance. Provides consultation on system-related problems and make recommendations regarding systems and equipment to end-users; provides support, information and consulting services to faculty, staff and students. Assists users in maintaining their desktop computing environment. Recommends supported software applications and operating systems to end-users. Assists in the maintenance of a knowledge database. Maintains equipment inventories. Applies understanding and knowledge of information systems products and services to assist internal users. Identifies, investigates and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems.
Required skills and abilities
- Proficiency with both Mac and PC/Windows. Exceptional oral and written communication skills in Japanese and English. Well-organized and detail-oriented.
- Service-minded, self-motivated and able to work independently, in a team environment, and across organizational units.
- Proven ability and drive to provide excellent customer service.
Preferred licenses or certifications
One of the following certifications: Network+, Microsoft, Apple/Mac, Linux.
| Work time: 9:00 - 17:00/Mon-Fri |
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| Location: Ichinomiya, Japan |
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For further information, or a personal interview, please contact us directly
by phone at +81-586-81-7250 or via mail, HERE
